1. Introduction and Overview

At Living Well Supportive Services Limited, we are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We ensure that your personal data is handled in a transparent manner.

2. What Personal Data is Collected

We may collect the following personal data:

• Name
• Email address
• Telephone number
• IP address
• Payment information (if applicable)
• Any additional information you provide us directly

3. How Data is Collected

We collect personal data through:

• Direct interactions (e.g., forms, emails, telephone calls)
• Automated technologies (e.g., cookies, web beacons)

4. Purpose of Processing Personal Data

Your personal data may be used for the following purposes:

• Providing and managing our services
• Marketing communications (with your consent)
• Compliance with legal obligations
• Improving our services and user experience

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests, provided they do not override your rights

6. Data Sharing

Your personal data may be shared with third parties under the following circumstances:

• Service providers (e.g., payment processors, IT services)
• Legal authorities, if required by law
• Data transfers outside the UK or EEA, compliant with legal safeguards

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

9. Individual Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to access: You can request access to your personal data.
• Right to rectification: You can request corrections to inaccurate data.
• Right to erasure: You can request the deletion of your personal data.
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.
• Right not to be subject to automated decision-making.

If you wish to exercise any of these rights, please contact us using the details below.

10. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our site. You can control your cookie preferences through your browser settings.

11. International Data Transfers

If your personal data is transferred outside the UK or EEA, we ensure that such transfers comply with legal requirements through appropriate safeguards.

12. Contact Information

If you have questions or concerns about this privacy policy, please contact us at:

Email: info@livingwellsupportive.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your data rights have been violated.

13. Updates to the Privacy Policy

We may update this privacy policy from time to time. We will inform you of any changes by posting the new policy on this page. The date of the last update will be indicated at the bottom of the policy.